Contact & Help
Help with a video task, credit purchase, account or privacy request.
Last updated: 2026-11-04
Contact Fancy Cafe AI
Email support@fancy-cafe-ai.com, the service’s existing support mailbox. You can also sign in and open a support ticket. This contact remains available while the service moves to its new domain.
A task is still processing
Choose Check video status on the generator before starting a new request. An interrupted connection is not a confirmed failure. If you need help, include the task reference, selected video quality, approximate time and the exact error message. Do not send another person’s photos or private media links.
Credits, checkout or a missing download
Include your account email, order or task reference and approximate time. Never send a password, sign-in code or full card number. Confirmed failed or canceled generation returns its generation credits; this is separate from a cash refund. Contact us about an unresolved purchase or refund request; mandatory consumer rights still apply.
Privacy and permission requests
Use the same contact for photo-processing questions, access or deletion requests, or reports about unauthorized likeness use. Describe the request without attaching sensitive photos. We may need to verify account ownership before changing private records. See Privacy and Terms.